This booklet is an outstanding overview of the manager’s role. It highlights the need to understand the extent of one’s authority and the nature of the manager-employee relationship. Discusses what is involved in making the transition from team member to team leader. Identifies traits of good management and warns against common pitfalls.

This booklet highlights the manager as an essential link in both ‘upward’ and ‘downward’ communication. Gives sound, step-by-step advice on writing memos, reports and letters, and explains techniques for speaking in meetings, on the telephone and face-to-face.

Helps new managers cross the bridge from ‘doing’ to managing, by showing them how delegation promotes their goals and their organisation’s. Gives step-by-step advice on how to identify staff members’ strengths and weaknesses, match their abilities to appropriate work and set guidelines for a delegated task. Also stresses the need for patience and shows how to build on successful delegation.

Stresses that prevention is the best approach to discipline problems, and examines ways to create a work environment that lessens the likelihood of behaviours that require disciplinary measures. Also covers what to do when discipline problems do occur, giving guidelines for handling problems, conducting a discipline interview and deciding on a course of action.

This booklet shows how to create an environment in which people will work efficiently – to their organisation’s benefit and to their own. Reveals the value of positive feedback and meaningful rewards for meaningful work and explains how to identify each person’s motivators. This booklet contains a wide range of practical, proven tips on this critical subject.

Stresses the fundamental importance of teamwork to group success and shows how to encourage it by building team spirit. Gives concrete suggestions for building a positive environment, generating enthusiasm for goal, communicating well, giving positive feedback, and detecting and resolving conflicts early.

Building knowledge at work keeps employees growing and keeps organisations growing. Effective training is essential to competitiveness, and this booklet gives managers clear, easy-to-follow guidelines for approaching the training process strategically and effectively. It includes explanations of how to plan training, evaluate its success, keep records and develop new-employee induction.

This booklet describes the common qualities of good leaders. It helps readers develop the personal abilities and skills to build an effective team and lead them toward the accomplishment of both their own goals and those of the organisation. It also gives suggestions on such practical considerations as setting a good example and controlling rumours.

Change is the rule rather than the exception in business today, and this booklet shows the manager how to ensure that change is accepted, with minimal disruption of workflow. It helps readers understand why some people resist change, why change is important, how to plan for it, how to implement it and how to evaluate it. This booklet is a vital tool for helping people to look ahead, and move ahead.

This booklet guides readers through the essential elements of good decision making: defining the problem, gathering the facts, formulating and weighing options, selecting the best course and following up. Identifies common mistakes to avoid and provides helpful advice on managing the stress brought on by difficult decisions.

This booklet lets managers take control of the job – rather than letting the job take control of them – by explaining how to set priorities, manage time, delegate, make meetings productive, organise paperwork, avoid interruptions and much more. It contains practical  that helps keep managers’ attention focused on goals.

Greatly facilitates a process most new managers find particularly challenging. Explains how to keep the focus of appraisal on success and improvement, and highlights the importance of listening as well as speaking during the process. Gives sound advice on how to conduct, conclude and document it.

A boxed set of all our booklets in the Practical Supervisor range.